21 Oct Rolling Out the Red Carpet How to Manage V.I.P. Guests Pt. II
Rolling Out the Red Carpet How to Manage V.I.P. Guests Pt. II
Thanks for tuning in to the second installment on How to Manage V.I.P. Guests! Yesterday, we covered all of the questions you should ask your V.I.P. guest (or personal assistant) before the event. Today, we will tie things up with the hotel side of the event. This is where your V.I.P. guests will be staying and it is best to make sure all accommodations are as plush and lux as your V.I.P.
Making contact with the hotel in the infancy stages of your planning is very important. You will need to discuss many aspects of the V.I.P. guests accommodations while they are staying at the hotel. By the end of your meeting with the hotel staff, you should know the following:
Details about parking. Will you be using valet or is there a private parking area for distinguished guests?
Details about security. You should know who the head of security is and their contact information as well as. Does the hotel provide additional backup security? If so, is it available 24 hours?
Details about entrances and exits. Are there private entrances and exits the V.I.P. guest can use? Are they doors coded or do you need a card for admittance? If so, then you should be privy to all of that information.
Details about emergency plans. You should know where all of the fire exits are and be familiar with emergency procedures as well.
Details about elevators. Some hotels have private elevators with code pads to operate.
Details about hotel accommodations and room. Arrange for flowers, champagne, exotice fruit, etc. to be in the room upon V.I.P. guest(s) arrival. Including a personal handwritten note of gratitude doesn’t hurt either.
Details about access to public areas. Remember, your V.I.P. guest may want to dine in the hotel restaurant or have a massage in the spa.
Your event staff should also be aware of the V.I.P. guest(s). If possible, your staff should be easy to set apart from other guests at the event. Oftentimes, I have my staff where all black. It’s not as corny as uniforms and it is very classy. Your staff should be well versed on how to greet a V.I.P. and the treatment they should receive. A good tip is to imagine the worst and plan for that. This is a great way to make sure you have all your bases covered and that you are prepared for absolutely anything.
The rest goes without saying; be on your best behavior, always be courteous and respectful, be open, and always have the lines of communication clear. Follow this
simple guideline and your V.I.P. will give you the V.I.P. treatment, showing their gratitude through continued business or spreading the word about your fantastic services!
As always WE would like to wish you the best in all that you do! If you have questions or comments please feel free to post them below or shoot me an email.
This is Allyson Wynn signing off and may all your events be a “Wynning Experience”!